Privacy Policy

We respect your privacy and we are committed to protect your personal data and to respect your rights under the EU General Data Protection Regulation (GDPR) and other relevant legislation. This Privacy Statement explains how we collect, use, and safeguard your personal data when you use our services and products, access our website, or communicate with us.

What personal data do we collect and why?

We collect and process your personal data for the following purposes:

  • To provide you with our services and products, such as AliceMYSTICA Journeys, that you have requested or purchased from us. We may collect your name, email address, phone number, location, payment details, and other information that you provide us when you book a session with us or subscribe to our mailing list. We process this data based on your consent and/or our contractual relationship with you.
  • To communicate with you and respond to your inquiries, feedback, or complaints. We may use your contact details and the content of your messages to provide you with direct, personalized answers to your questions or issues. We process this data based on your consent and/or our legitimate interest to maintain a good relationship with you.
  • To improve our services and products, website, and customer satisfaction. We may use cookies, web analytics, and other technologies to collect information about how you use our website and services, such as the pages you visit, the time you spend, the device you use, and the source of your referral. We process this data based on your consent and/or our legitimate interest to enhance our performance and user experience.

How do we protect your personal data?

We take appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of your personal data. We use anti-virus products, firewalls, strong passwords, and other best practices to prevent unauthorized access, use, disclosure, modification, or destruction of your personal data. We only work with trusted partners who adhere to our privacy standards and policies.

How long do we keep your personal data?

We only keep your personal data for as long as necessary for the purposes for which we collected it and to comply with our legal obligations. We will delete or anonymize your personal data when it is no longer needed or required.

Who do we share your personal data with?

We do not sell, share, or rent your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients:

  • Our service providers help us deliver our services and products to you, such as payment processors, web hosting providers, email service providers, etc. We only share the minimum amount of personal data that is necessary for them to perform their functions and we ensure that they comply with our privacy standards and policies.
  • Our legal advisors or public authorities when we are required by law or regulation to disclose your personal data or when we need to protect our rights or interests or those of others.

What are your rights regarding your personal data?

You have the following rights regarding your personal data under the GDPR:

  • The right to access: You have the right to request a copy of the personal data that we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
  • The right to erasure: You have the right to request that we delete any personal data that we hold about you unless we have a legal obligation or a legitimate interest to keep it.
  • The right to restriction: You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to its processing.
  • The right to portability: You have the right to request that we transfer your personal data that you have provided us with to another organization or directly to you in a structured, commonly used, and machine-readable format.
  • The right to object: You have the right to object to the processing of your personal data based on our legitimate interest or for direct marketing purposes.